Cancellation Policy
At EconStra EXPAND, we strive to ensure our clients are completely satisfied with our services. However, we understand that circumstances may change, and you may need to cancel your subscription. Our cancellation policy is designed to be straightforward and fair.
1. Cancellation Request
To cancel your subscription, please contact our support team via email at support@econstra.com or call us at 9748115783. Please provide your account details and the reason for cancellation to help us improve our services.
2. Notice Period
We require a 7 days notice for cancellations. This notice period allows us to process your request and ensure a smooth transition.
3. Subscription Plans
- Monthly Subscriptions: If you cancel a monthly subscription, your service will continue until the end of the current billing cycle. No refunds will be provided for the remaining days of the month.
- Annual Subscriptions: If you cancel an annual subscription, your service will continue until the end of the current billing year. No refunds will be provided for the remaining months of the year.
4. One-Time Fees
Any one-time setup or implementation fees are non-refundable once the service has been provided.
5. Refund Policy
Refunds are issued only under specific circumstances, such as billing errors or service outages. If you believe you are entitled to a refund, please contact our support team with detailed information about your request. Each case will be reviewed individually.
6. Satisfaction Guarantee
If you are not satisfied with our services, please reach out to our support team to discuss your concerns. We are committed to resolving issues and ensuring customer satisfaction.
7. Data Retention
Upon cancellation, your data will be retained for 30 days to allow you to export any necessary information. After this period, your data will be permanently deleted from our servers. Please ensure you have backed up any important information before the cancellation date.
8. Reactivation
If you decide to reactivate your subscription after cancellation, you may be subject to reactivation fees and the current subscription rates. Please contact our sales team for more information.
9. Changes to Cancellation Policy
We reserve the right to update or change our cancellation policy at any time. Any changes will be posted on our website and communicated to our subscribers.
10. Contact Us
For any questions or concerns regarding our cancellation policy, please contact our support team at support@econstra.com or call 9748115783. We are here to assist you and ensure your experience with EconStra EXPAND is positive.
Thank you for choosing EconStra EXPAND. We appreciate your business and look forward to continuing to serve you.